Specialist Support Coordination

Reach Positive Outcomes Through Upscale Care Specialist Support Coordination in NSW

At Upscale Care, we are dedicated to helping individuals flourish through our Specialist Support Coordination services. Our mission is to empower you to reach your unique NDIS goals, even in the most complex environments.

We truly believe that anybody – no matter their circumstances, status or background, can achieve the optimal life. All it takes is the right tools and guidance.

What is Specialist Support Coordination?

Specialist Support Coordination is an NDIS-funded service designed to assist participants with high-risk levels or additional complexities, including health, mental health, criminogenic, and complex behavioral needs. This intensive support focuses on addressing significant barriers, developing resilience within your support network, improving performance, and managing risks effectively.

While NDIS support coordinators help you build skills and implement supports in your NDIS plan, a specialist support coordinator (NDIS) goes further by developing detailed intervention plans for staff members to follow, ensuring that every step is tailored to your unique needs.

Your Upscale Care Specialist Support Coordinators

At Upscale Care, our team comprises specialists from various allied health backgrounds, including social workers, psychologists, rehab counselors, and other allied health professionals. We understand that every individual’s complexities are different, and each NDIS journey is unique.

We have extensive experience in working with the NDIS complex pathways, this is our point of difference. 

Our approach is innovative, especially for clients who have not responded well to traditional treatments. We are committed to offering high-quality specialist support coordination services and ensuring consistent delivery of support, even in crisis situations. We walk alongside you through challenges, working tirelessly to help you achieve your unique NDIS goals. Our principles, mission, and values are at the core of our services, and we always act in the best interest of the clients we serve.

specialist support coordination

What Makes Upscale Care Specialist Support Coordinators Unique?

Experience with Justice and Forensic Backgrounds

Expertise in Complex Mental Health and Personality Disorders

Focus on Positive Impact

High Clinical Reasoning

Collaborative, Holistic Service

Ongoing Training and Supervision

What’s the Difference Between Specialist Support Coordination and Regular Support Coordination?

Regular support coordination is aimed at helping participants understand and implement their NDIS plans. It focuses on building the participant’s capacity to manage their supports, connect with various service providers, and ensure their supports are delivered as planned. Suitable for individuals who need moderate levels of support to manage their NDIS plans effectively.


Specialist support coordination is more intensive and is tailored to participants with higher levels of complexity and risk. It addresses significant barriers, develops intervention strategies, and ensures the participant’s support network is resilient and effective. Designed for individuals with complex health, mental health, behavioral needs, or other significant risk factors.

Appointment Options

Our therapists have been working with clients across Australia. We offer in-person and virtual sessions to make it easy for you to get the support that you need. 

Telehealth options are available nation wide. 

Upscale Care is here to partner with you on your NDIS journey. Let us help you live "the good life"!

Frequently Asked Questions

What is Specialist Support Coordination?

Specialist Support Coordination is an NDIS-funded service designed for participants with high-risk levels or additional complexities. It involves intensive support to help participants address significant barriers, develop resilience in their support networks, improve performance, and manage risks.

Specialist Support Coordination is provided by professionals with advanced skills and qualifications in areas such as social work, psychology, rehabilitation counseling, and other allied health disciplines. These specialists are trained to handle complex situations and support participants with high-risk profiles.

You may need Specialist Support Coordination if you have complex health, mental health, or behavioral needs, or if you are facing significant barriers that require intensive support. Your eligibility will be assessed by the NDIS, which will determine if this level of support is appropriate for your situation.

Specialist Support Coordination helps connect you with the most suitable services to meet your goals. The benefits include personalised intervention plans, and effectively managing complex situations. It also strengthens your support network, enhances resilience, and ensures thorough risk management. 

Specialist Support Coordinators work closely with you to develop personalised plans, address barriers, and provide ongoing support. They ensure that your NDIS goals are aligned with your needs and preferences, helping you navigate complex situations and achieve positive outcomes.

You can expect a high level of clinical reasoning, tailored intervention strategies, crisis management, and consistent support. Specialist Support Coordinators use a strengths-based approach and principles of positive psychology to help you overcome challenges and achieve your goals.

Specialist Support Coordinators collaborate with other service providers to ensure a coordinated approach to your care. They help manage communication, streamline service delivery, and ensure that all providers are working towards your NDIS goals.

Yes, Specialist Support Coordination services are flexible and can be adjusted based on your changing needs. Your coordinator will regularly review your situation and make necessary adjustments to ensure that your support remains effective and aligned with your goals.

Specialist Support Coordinators adhere to strict confidentiality and privacy standards. They ensure that your personal information is protected and only shared with your consent or as required by law. Your privacy and confidentiality are of utmost importance in the delivery of these services.